A dedicated U.S. Customer Care Centre has been opened by Stewart Golf, the world’s leading manufacturer of follow and remote-control golf caddies.
Located in a brand-new facility in Houston, Texas, Stewart Golf will support all stateside customers with their signature level of customer-focused support and a servicing department. The new facility is fully operational and has already earned an ‘Excellent’ rating on TrustPilot.
“We’re thrilled to be able to offer dedicated customer care and servicing to our U.S. customers,” said CEO Mark Stewart, who was in Houston to officially open the new Customer Care Centre alongside co-founder David Funnell and Chairman Ross Stewart.
“Next to creating world class caddies, looking after our customers is the most important thing we do. Our team even changed its name from ‘Customer Services’ to ‘Customer Care’ to reflect how we think about this.
“Investing in this new team and facility is a massive step in our commitment to the United States as a market. We see the U.S. as a region with huge growth potential, so putting down roots is a natural step for us as a business.”
In preparation for the opening of the new Houston CCC, the U.S. team spent time at Stewart’s British factory, and members of the factory team are frequent visitors to Houston to ensure the two sites share the same vision and working culture.
In addition to creating the Houston CCC, Stewart has also upgraded its distribution capabilities by opening a new distribution centre in Nevada which will reduce shipping times for more than 90% of U.S. customers.
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I just noticed this post dated 6/30/23 for the opening of a CCC in Houston, TX. Too bad it took so long. 2 years ago, post-peak but still during COVID when ALL doestic and worldwide product deliveries were delayed I purchased the Stewart Q Follow. Had to wait almost 6 months. It arrived in late October (end of season in the Northeast). So had little time to enjoy it right away. But I tried to anyway. Unfortunately the rubber cord at the bottom that holds the base of my bag in the cart “broke”. Maybe colder weather to blame? (I don’t really know how it happened). Stewart Q offered to ship replacement cord at no cost, but I would have to figure out how to take out the broken cord and replace with the new one. This was not simple as the cord is embedded in the casing at the bottom of the cart. I explained the challenge and was sent a You Tube video link, with fast forward time-lapse, that showed a service technician in a work-shop replacing the same cord. Looked like it took the service technician over an hour of time to do this as she had to remove dozens of parts, small and large and then had to reassemble the same parts, with glue and grease (?). For a rubber cord that is a fraction of the total product cost. It really was/is a GREAT CART! But no way I (or anybody else who can afford such an expensive cart) is able to reproduce the sequence and specificity required to replace that rubber cord. I asked if i could bring (or send) the cart to anybody to do this for me. Answer – NO, because the US – CCC at the time did not provide repair service. Too bad – my only option was to “RETURN” the cart, for a full Refund! In fairness, Stewart Golf processed the Return/Refund without question or challenge. But it was frustrating and to me – there should have been an option for service (or replace the cart). I purchased an alternate brand Electric Cart that is excellent although it’s not “Follow”. Hopefully for current and future customers my experience is not a repeat story and carts can be sent to the Houston CCC, if needed. I just wish Stewart Golf had set it up sooner!
Besides the color, what is the difference between the black and carbon models?
Besides the color, what is the difference between the black and carbon models?
When in August will the Vertx be shipped?
Your product is the best.