TERMS & CONDITIONS
Who We Are
This site is operated by Stewart Golf LLC. We are a limited liability company registered in the United States of America whose registered office is 11755 W Little York Rd, B-104, Houston, TX 77041, USA.
You may contact us by telephone on +1 888 814 9862 (tollfree) or by e-mailing us at info@stewartgolfusa.com.
Your Order
You may make an order via Our website.
All orders which are accepted by us shall be subject to these conditions and no contract shall be deemed to be in place until We have accepted Your order.
An order is not accepted until your credit/charge/debit cardis processed. Any e-mail, on-screen receipt or other acknowledgement of your order is merely to report that your request has been received and does not in any way denote acceptance of your order regardless of any wording on the e-mail or the receipt.
We reserve the right, at any time prior to acceptance, to refuse any order or any part of an order, or to require further or better information to enable us to evaluate and/or process the order.
If you wish to cancel Your order or return any product please see our cancellation and returns terms below.
Payment and Prices
All prices are quoted in US Dollars (USD$) and do not include cost of delivery and packaging.
Payment shall be made at the time that the order is placed. Payment may be made by any means listed on this website. Goods will not be shipped until we are in receipt of cleared funds.
Sales Tax will be added as appropriate. Prices will be as confirmed by Us when your order is confirmed.
We reserve the right at any time to correct clerical omissions and errors without any liability on our part.
Ownership of the Goods
Ownership of the goods delivered, or to be delivered, by us will only be transferred to you when the goods have been delivered to you, and we have received cash or cleared funds in full payment of all sums owing to us, in respect of the goods and in respect of any other agreements between you or us.
Delivery
We ship with FedEx, UPS, and UPS ground services which may take up to 10 working days. When your order is shipped you will be provided with tracking details.
Deliveries outside mainland USA will be quoted separately. If the goods are subject to import duties and/or taxes for overseas orders, these costs will be solely borne by you.
We shall use reasonable endeavours to deliver by the date specified but We shall be under no liability whatsoever for delay in delivery or the consequence thereof however caused or non-delivery of goods. We will take reasonable steps to notify you within 14 days of order confirmation if goods will not be shipped as ordered.
When goods are delivered to you, you should carefully check the documentation to ensure that the number and contents of the packages due to be delivered corresponds to the number and contents of packages received.
If You believe that there are shortages in the number of goods contained in the packages or if any damage has occurred to the goods in transit, you must report these to us within two working days of receipt of the goods and this must be confirmed in writing and any damaged goods returned to us.
We reserve the right to request additional payment for shipments that incur unusually high costs. In these instances, the order will be placed on hold and you will be contacted by a member of our customer care team.
Right to Cancel
Under the terms of the Uniform Commercial Code (UCC) you may cancel any order made by you via our website at any time within three days of you receiving the goods. If you wish to cancel this contract and return the goods you must notify us by e-mail to info @stewartgolfusa.com. The goods must be unused and returned in the original packaging. We reserve the right to deduct from any monies refunded (a) any return shipping costs we incur; and (b) the cost of repairing any damage caused by the product being incorrectly packaged.
Warranty returns
In the event that a warranty fault occurs during the relevant period then we shall at our own expense and within reasonable time, collect, repair or, at our option, replace the goods or such parts as are defective or otherwise remedy such defect.
Transport in the Stewart Golf box designed to protect the trolley is mandatory. Please retain your Stewart Golf box: if you have not retained it there will be a $50 + shipping charge for purchase and delivery of a new box. We reserve the right to charge you the cost of repairing any damage caused by the product being incorrectly packaged.
The warranty is effective in all states with the specific exclusion only of Hawaii and Alaska.
We will not bear any costs incurred (including shipping) due to an item being returned with a suspected fault, and after inspection if no fault can be found, or it is found that you have not fully understood all of the functions of the trolley or the part in question.
Exclusions to the warranty include but are not limited to: damage during shipment if not packed in a Stewart Golf designated box or according to Stewart Golf instructions; wear and tear; results of neglect, misuse or accidents; damage howsoever caused; or use for any purpose other than carrying a golf bag on a golf course. Trolleys which have been fitted with non-genuine Stewart Golf parts or have been modified from the manufacturer’s original specification, are excluded. Stewart Golf products used for commercial or rental purposes are also excluded.
Proof of purchase will always be required for any warranty claim, including for trolleys bought privately while still within their two-year warranty period.
For accidental damage excluded from the warranty we are very happy to assist with a claim against any domestic or golf-specific insurance policy you may have by providing (a) a statement confirming that the damage could only have been caused accidentally, and (b) a full estimate of repair.
Extended warranty
The terms of any extended warranty purchased are identical to those of the regular warranty but extend to three years from the date the trolley was purchased.
In addition, purchasers of the extended warranty receive a25% discount from the cost an entirely new trolley if their original trolley suffers irreparable damage not covered by warranty.
Lithium battery warranty
Batteries are a complex technology and a number of variables contribute to battery performance and thus the performance of your trolley. All rechargeable batteries are consumables and have a limited lifespan: eventually their capacity and performance decline so that they need to be replaced. As batteries age, it can contribute to changes in their performance.
All of our batteries are covered by a two-year warranty against faulty workmanship and materials. Loss of battery performance owing to external damage (howsoever caused), misuse and/or abuse, incorrect charging or other failures not attributable to a manufacturing defect are specifically excluded from this warranty.
The trolley battery must only be charged only with the charger supplied by Stewart Golf and the charging instructions must be followed exactly. The handset battery must only be charged only with the USB charging cable supplied by Stewart Golf and the charging instructions must be followed exactly.
Service returns
Please retain your Stewart Golf box: if you have not retained it there will be a $50 + shipping charge for purchase and delivery of a new box. We reserve the right to add onto the cost of the service package the cost of repairing any damage caused by the product being incorrectly packaged.
Faulty Goods
For purchases under 30 days old (from date of despatch by Us), we will exchange the item at Our expense. Please e-mailinfo@stewartgolfusa.com for details.
For purchases over 30 days old (from date of despatch by Us)and within the good's warranty period: we will either repair, replace or return the item to you. We do not reimburse consequential expenses incurred when items are returned, regardless of circumstances. Please contactinfo@stewartgolfusa.com in the first instance for advice.
We accept no responsibility for goods not received or damaged in transit.
Limitation of Liability
Save as otherwise expressly provided in these conditions, all warranties, conditions or other terms whether express or implied by statute or common law or otherwise are excluded or limited to the fullest extent permitted by law.
To the full extent permitted by law We exclude all liability for any loss, damage or expense howsoever suffered or incurred by You as the direct or indirect result of the goods either not being of satisfactory or merchantable quality, or fit for any purpose, or conforming to any description and you hereby irrevocably waive all rights and/or remedies (if any) which you may have or have had in respect of such loss, damage or expense and/or in respect of any breach or default of any warranty implied by statute, equity or common law concerning the quality, fitness or description of the goods. We shall not be liable for incidental or consequential damages for any breach hereof.
Nothing in these Conditions shall limit our liability in respect of death or personal injury caused by our own negligence.
Gift Vouchers
Validly activated gift cards are redeemable in full or part payment for any merchandise at www.stewartgolfusa.com
Gift Cards are valid for 12 months from the date of purchase
Expired or de-activated cards may not be re-used.
Please keep the gift card safe and treat it like cash. We cannot replace or reimburse the card value if it is lost or stolen.
In the unlikely event that the transaction processing system is temporarily unavailable, we will not be able to process your gift card transaction during this time as we cannot manually authorize transactions.
If you have any queries regarding your gift card, please email Customer Care on info@stewartgolfusa.com.
Cellular messaging
The Stewart Golf LLC mobile message service (the “Service") is operated by Stewart Golf LLC (“Stewart Golf LLC”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Stewart Golf LLC’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Stewart Golf LLC through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialling system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Stewart Golf LLC. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to Stewart Golf or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Stewart Golf LLC mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to Stewart Golf or email info@stewartgolfusa.com.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send toa short code or telephone number we have changed may not be received and we will not be responsible for honouring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.
Miscellaneous
If any provision of this agreement is held by any competent authority to be invalid or unenforceable in whole or part the validity of the other provisions of this agreement and the remainder of the provision in question shall not be affected.
We shall not be liable to you for any delay or failure to perform any of our obligations hereunder which is due to causes or circumstances beyond our reasonable control, including (without limitation)acts of civil or military authority, national emergencies, fire or flood, strikes, lock-outs and other industrial disputes, acts of God, war or riots, actions or omissions of third parties.
This agreement, including the order, is the complete and exclusive statement of the contractual relationship between the parties, which supersedes all prior proposals, understandings, agreements, or representations between the parties relating to this agreement except in respect of any fraudulent misrepresentation made by either party.
We reserve the right to randomly monitor and record our inbound and outbound calls.
No delay, neglect or forbearance on our part in enforcing its rights against you shall be construed as a waiver or in any way prejudice any of our rights hereunder.
We reserve the right to amend these Terms & Conditions from time to time where it is necessary to do so.