The good the bad and the ugly.
The good, replacement part front wheels available.
The bad: plastic wheel metal sealed bearing what could go wrong?
The ugly: SHIPPING? part in stock yeah, did not arrive for over 3 weeks!
Customer Service will not reply with either a eta, tracking info.
Love my Stewart, I have 2 and have referred multiple buyers.
If you need replacement parts YOU WILL BE WITHOUT YOUR CART FOR A LONG TIME.
Thank you for your feedback and for your continued support of Stewart Golf, we truly appreciate your loyalty and referrals.
To clarify the timeline, your order was placed on December 26th during our Christmas shutdown. It was processed and shipped on December 29th, our first day back, and delivered on January 5th, which is within our published U.S. shipping guidelines for this period.
We’re sorry for the frustration caused and agree that clearer communication around tracking would have helped. Your feedback has been shared with our Customer Care team as we continue to improve our service. Thank you again for your support.
L
Louis Pettey
Happy to get these wheels
My first concern was whether Stewart even had replacement wheels for my X9 since it is 10 years old. The good news is that the wheels were available and at a fair price. My only problem was that there is a slot washer that holds the wheels on the axle that is very difficult to remove or reapply. Support was able to tell me that you really need a special tool(s) for that to make it easier. I managed to get the one wheel on without the tools but bought the tools and will use them on the other wheel when I get around to it.
Thank you for taking the time to share your experience. We’re really pleased we could supply replacement wheels for your X9 even after 10 years, we work hard to support every generation of our trolleys. The slot washer can definitely be a bit fiddly, so we’re glad our team could point you in the right direction with the tools needed.
G
Glenn Walton
New Wheels and Premier Service
I sent my cart back for the premier service, which recommended the wheel replacement and it has been great. This is season four for my X10 follow and it is operating like new. I highly recommend new wheels if you’ve got some wear.
Great to hear: thankyou!
M
Mary
Great customer service!
My wheel arrives within days of the order. Fit easily using the video explaining installation. Love my follow!
We love it too!
D
Doug Bender
Awesome Service
The first order got hung up in USPS and when I notified them they IMMEDIATELY sent another order. It was received within 5 days. The quality of the product is first rate. Excellent follow up and customer service.
That's what we love to hear, Doug. Glad we could sort you out so quickly.
Free shipping when you order over $299You Have Qualified for Free ShippingSpend $x to Unlock Free ShippingYou Have Achieved Free ShippingFree Shipping For Over $x toStewart Golf | Remote Electric Gold TrolleysYou Have Achieved Free ShippingFree shipping when you order over $299You Have Qualified for Free Shipping