X Series Service

Premier

Diagnosis

I will visit Stewart Golf HQ or arrange my own Shipping

I have a Stewart Golf box and require collection/delivery

I require a Stewart Golf box and collection/delivery

In stock Next day dispatch.

- 1 Year
  Warranty
- US Service
  & Support
- Free Delivery
  Over $500
- 20 Years Of
  Innovation

Available for X9 and X10 models only.

Packages
In response to customer demand, Stewart Golf have introduced a number of service packages to allow you to maintain Stewart Golf Machines.

Fault Diagnosis -

The cart will be assessed by our service team and a report of the diagnosis provided together with a quote for work needed which will include parts and labour.

The diagnosis does not include any cleaning of the cart.

Please note that this is for fault finding and repair only; this is not a service.

If a full service/valet is required, please book a Premier Service.

Premier Service - including valet

This includes inspection of: chassis; rear wheels; handle; main support; rear cover; front cover; motors (including motor trim balancing) and front wheels; handset and the electronics system.

Drive dog & drive mould inspection. The motors will be stripped down and rebuilt and all carbon dust removed, brushes will be inspected.

In addition, the service will include: Handset service including; battery; top & bottom mouldings; switch membrane; belt clip replacement and silicone skin.

Also included is a battery and charger health check. This will include Inspection of the battery and charger plus full discharge and recharge to test battery capacity and readings.

This service is only available for Lithium batteries and chargers.

Valet clean - All removable covers will be cleaned and polished, the cart will be dismantled and each piece inspected, the chassis will be cleaned and reassembled and both front and rear wheels cleaned and refitted.

Please return both your handset and battery (Lithium only) with the cart.

After/during all of our services, we will contact you to advise on the condition of your product and advise if we recommend any further parts to be replaced (at additional cost). These will not incur labour cost whilst we have your product at our service centre. You will also receive a full report (Service Check List) of what has been checked and/or replaced, parts used and any recommendations, along with a short video showing your trolley working as it should.

Please note we are no longer able to provide service options for X1 - X7, or F1 models.

Service is slow and they neglect minor details!

Sent my cart in for repair and the cart itself was repaired well. The only exception is they "suggested" I need new bungee cords which I agreed to. The new one broke on first hole I used the cart. Then when I sent a photo and explanation of the broken cord they told me I need to buy a new one? Well they figured out that it was the new one that broke and despite sending a picture they sent the wrong cord as a replacement so I finally threw up my hands in frustration and went to the hardware store and bought a new cord. They don't check email correspondence very well or very often which added significant time to how long it took my cart to be repaired.

Thank you for leaving a review and for sharing your experience. While we’re pleased to hear the repair itself was carried out successfully, we’re very sorry for the frustration you faced with the replacement bungee cord and the delays in communication. That certainly isn’t the level of service we aim to provide.
We appreciate you taking the time to detail what went wrong, your feedback has been passed along to our Customer Care team so we can improve both the accuracy of our parts handling and the speed of our responses. Thank you again for your patience and for being a Stewart Golf customer.

General Maintenance Service on X-10

Quick, easy, and they even send a video of your trolley being test driven in the workshop parking lot. Sent, maintained, returned all in 10 days time! Great service. If you have had your X-10 for over a year, do this now.

Thanks, Michael: we take great pride in our customer care and it's great to hear that you were so happy.

X Series Service

Customer Reviews

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