Upper Assembly
- Next day dispatch.
- 1 Year
Warranty
- US Service
& Support
- Free Delivery
Over $500
- 20 Years Of
Innovation
Full Upper Assembly for Q Series & VERTX Remote - Main Support/Bag Support/Handle
Available in Standard Black or Black Carbon Fibre
The Stewart Customer Service Team made it so easy to replace the Upper Assembly. They always respond in a timely manner and offer solutions that best meet my needs.
Thank you for taking the time to leave a review! We're delighted to hear that our Customer Care team made replacing your Upper Assembly such a straightforward process. Providing prompt, helpful support is something we take great pride in, so it's fantastic to know the team were able to find the right solution for you.
Thank you for replacing subject item under warrantee. I am grateful and a true believer in your product. It makes walking a round of golf a complete joy!
Thank you for taking the time to leave a review. We’re pleased we could get the upper assembly replaced for you under warranty and have you back enjoying your cart. It’s also fantastic to hear that it makes walking the course such an enjoyable experience.
Great to be able to replace the items you need and not the entire cart
I am satisfied with the product but not with the lack of response to the email I sent regarding the fact that after replacing, the assembly still fails to lock. I asked for help or how to proceed in light of the inability to use my Q Follow in the present condition.
Thank you for your review. We’re pleased to hear you’re satisfied with your Q Follow, although we’re sorry there’s still an issue with the replacement assembly. We have checked our correspondence and can see that you emailed us on Sunday at 8:27am and received a response from our Customer Care team at 8:33am. You replied at 8:36am and we responded again at 8:41am with further assistance. We’re very happy to continue working with you to get the assembly issue resolved and your Q Follow back on the course.
As other reviews state, the new upper assembly is WAY BETTER than the original part. Mine broke 2 months after the warranty and I had to pay for the new part. Sent the old one back anyway. Customer Service said NO to a warranty claim. BASED ON ALL OF THE REVIEWS IT IS CLEAR THE ORIGINAL PART BROKE OFTEN. Bummer that the company will not extend the warranty on a $2000 + cart. The part is just under $200.
Thank you for sharing your review. We’re pleased to hear that you’re happy with the new upper assembly and that you’ve found it to be a significant improvement.
We completely understand your disappointment that the original part failed shortly after the warranty period ended. Unfortunately, as the cart was outside its warranty, our Customer Care team was unable to approve the replacement as a warranty claim. We’ll be sure to pass along your comments on to our development team for future designs.