Handset Service - $60 This includes: Inspection and test of all components on the handset including replacing the handset battery and membrane if required. If a replacement handset is required the cost of the service will be discounted from the price of a new handset.
Shipping It is your responsibility to send the handset in to us to be tested. Please include a printed version of your order confirmation inside the package.
Quick turnaround but I wasn’t sure if my handsets serviced or replaced. No complaints about that, it looks brand new and works great. The only complaint is that upon return it required a signature for delivery back to me which was somewhat inconvenient
Thank you for leaving a review, we're pleased to heara your handset service was a sucsess. We understand your thoughts regarding the signature at delivery. We use a premium tracked service for all orders to ensure every item arrives safely, but we’ll definitely take your suggestion on board as we review how we handle smaller shipments.
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Gregory Gardner
X10 Follow
It took a while ... customer service solved my issue, the unit works great.... needed a new handset after 3 years
Thanks for leaving a review. We’re pleased our Customer Service team was able to resolve the issue and get your X10 Follow working great again.
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Glenn
I got my handset back and it works as it was designed.
Not happy that the bluetooth unit failed early in use!
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Neal Perchuk
Great customer service
I had a problem with my remote. The customer service team worked with me and followed up through the process. In the end my remote was fixed and I am very satisfied with the work.
Thank you for your kind review! We’re so pleased our team could get everything sorted for you and that you’re happy with the result.
J
James Grimes Grimes
Disappointed
As far as as the speed at which the Customer Service reacts to issues, I would give them a five star review. As far as overall experience with the quality of the unit that I bought and had the X 10 follow I would review it as a need to improve overall quality. I am basing that off of the new Cart that I now have which is less expensive and operates at a much higher quality rate. I will say that the Customer Service responding to these issues did a very good job and in fact, replaced one of the unit units that I had.
Thank you for taking the time to share your experience, we truly appreciate the balanced feedback. We're glad to hear our Customer Care team was able to assist you promptly. That said, we're sorry to hear that the overall quality of your X10 Follow didn't meet expectations, especially in comparison to your current cart.
Your comments have been shared with our development team as we continue working to raise the standard across every part of the Stewart experience. Thank you again for your honesty, it helps us improve.
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