Handset Service - $60 This includes: Inspection and test of all components on the handset including replacing the handset battery and membrane if required. If a replacement handset is required the cost of the service will be discounted from the price of a new handset.
Shipping It is your responsibility to send the handset in to us to be tested. Please include a printed version of your order confirmation inside the package.
As far as as the speed at which the Customer Service reacts to issues, I would give them a five star review. As far as overall experience with the quality of the unit that I bought and had the X 10 follow I would review it as a need to improve overall quality. I am basing that off of the new Cart that I now have which is less expensive and operates at a much higher quality rate. I will say that the Customer Service responding to these issues did a very good job and in fact, replaced one of the unit units that I had.
Thank you for taking the time to share your experience, we truly appreciate the balanced feedback. We're glad to hear our Customer Care team was able to assist you promptly. That said, we're sorry to hear that the overall quality of your X10 Follow didn't meet expectations, especially in comparison to your current cart.
Your comments have been shared with our development team as we continue working to raise the standard across every part of the Stewart experience. Thank you again for your honesty, it helps us improve.
M
Mark G
Handset repair
Had issues with forward button becoming stuck on my X10 handset. Sent it to Stewart USA for repair. Stewart fixed the issue and I had it back in a week after they received it. Great service!
Awesome news: that's the service we strive for every day.
B
Brandon Medenwald
Perfect Service
They identified the issue with my handset, fixed it, sent me a video showing everything working, and returned it in great shape. Very happy to have everything working again. Thanks!
That's great to hear, thankyou.
B
Burt Lohoff-Gaida
Customer Support
I was having some issues with my remote control and contacted Stewart Golf. I sent it in for repair or replacement. They were very good at keeping me informed of the process and got the issue responded very quickly. All in all they were very professional and supportive.
Thanks, Burt: that's great to hear. Really glad we were able to help.
Added to cart!
Free shipping when you order over $299You Have Qualified for Free ShippingSpend $x to Unlock Free ShippingYou Have Achieved Free ShippingFree Shipping For Over $x toStewart Golf | Remote Electric Gold TrolleysYou Have Achieved Free ShippingFree shipping when you order over $299You Have Qualified for Free Shipping
