Handset Service - $60 This includes: Inspection and test of all components on the handset including replacing the handset battery and membrane if required. If a replacement handset is required the cost of the service will be discounted from the price of a new handset.
Shipping It is your responsibility to send the handset in to us to be tested. Please include a printed version of your order confirmation inside the package.
This was not the problem with my cart. However, Stewart golf did send me a shipping label to send the entire unit back. But, to pack the unit alone it cost me $100.
Thank you fr leaving review. We’re a little unsure why you’ve mentioned extra costs, as your trolley is already being collected under warranty and we’ve provided a prepaid returns label, so there shouldn’t be any charge for sending it back to us. Once received, our team are also repairing it under warranty too.
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Arnold
. Handset
Quick turnaround but I wasn’t sure if my handsets serviced or replaced. No complaints about that, it looks brand new and works great. The only complaint is that upon return it required a signature for delivery back to me which was somewhat inconvenient
Thank you for leaving a review, we're pleased to heara your handset service was a sucsess. We understand your thoughts regarding the signature at delivery. We use a premium tracked service for all orders to ensure every item arrives safely, but we’ll definitely take your suggestion on board as we review how we handle smaller shipments.
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Gregory Gardner
X10 Follow
It took a while ... customer service solved my issue, the unit works great.... needed a new handset after 3 years
Thanks for leaving a review. We’re pleased our Customer Service team was able to resolve the issue and get your X10 Follow working great again.
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Glenn
I got my handset back and it works as it was designed.
Not happy that the bluetooth unit failed early in use!
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Neal Perchuk
Great customer service
I had a problem with my remote. The customer service team worked with me and followed up through the process. In the end my remote was fixed and I am very satisfied with the work.
Thank you for your kind review! We’re so pleased our team could get everything sorted for you and that you’re happy with the result.
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