Handset Service - $60 This includes: Inspection and test of all components on the handset including replacing the handset battery and membrane if required. If a replacement handset is required the cost of the service will be discounted from the price of a new handset.
Shipping It is your responsibility to send the handset in to us to be tested. Please include a printed version of your order confirmation inside the package.
I was disappointed that it took so long for Stewart to get this done. I was in contact with Stewart from the beginning, but the replies took days. And it was confusing. First, they said I needed to purchase a new remote. Then, they said, no, turn it in for service. I did and they ended up sending me a new remote anyway. The process took a whole month! The new one works great, however, and I am back in business.
Thank you for your review. We’re sorry that the process took longer than it should have and that the communication along the way was not as clear as it needed to be. We completely understand how frustrating that must have been.
We’re pleased to hear the replacement remote has resolved the issue and that you’re back up and running, but we appreciate your patience throughout and will take your comments on board as we continue to improve our service.
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William Howard
EXCELLENT Service
I had a problem with my remote and I could not be more pleased with the prompt helpful way the folks at Stewart handled and solved the problem I had.
Thank you for taking the time to leave a review. We’re thrilled to hear our team was able to help you with your remote issue promptly, and effectively.
D
DANIEL HELLMAN
Didn't work
This was not the problem with my cart. However, Stewart golf did send me a shipping label to send the entire unit back. But, to pack the unit alone it cost me $100.
Thank you fr leaving review. We’re a little unsure why you’ve mentioned extra costs, as your trolley is already being collected under warranty and we’ve provided a prepaid returns label, so there shouldn’t be any charge for sending it back to us. Once received, our team are also repairing it under warranty too.
A
Arnold
. Handset
Quick turnaround but I wasn’t sure if my handsets serviced or replaced. No complaints about that, it looks brand new and works great. The only complaint is that upon return it required a signature for delivery back to me which was somewhat inconvenient
Thank you for leaving a review, we're pleased to heara your handset service was a sucsess. We understand your thoughts regarding the signature at delivery. We use a premium tracked service for all orders to ensure every item arrives safely, but we’ll definitely take your suggestion on board as we review how we handle smaller shipments.
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Gregory Gardner
X10 Follow
It took a while ... customer service solved my issue, the unit works great.... needed a new handset after 3 years
Thanks for leaving a review. We’re pleased our Customer Service team was able to resolve the issue and get your X10 Follow working great again.
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